Payment information
Best4Amtico.co.uk accepts payment by many different means which include by credit card, debit card, or by bank transfer. We will not accept liability for any charges made by banks for bank transfer services.
When you place an order with Best4Amtico.co.uk , you are making an offer to buy goods. We will send you an email to confirm that we have received your order. If we accept your order, we will email you again to confirm that a contract has been made between us. In the unlikely event that the goods are no longer available, or that we have made a pricing, or description mistake, we will advise you of this and there will be no contract between us. Once payment has been received your order will be processed.
Delivery information
Free delivery is available as part of our standard delivery service on orders over £50. Orders below this threshold will incur a subsidised delivery charge of £4.95
Best4Amtico.co.uk offers a next day delivery service as standard on all stock items, if orders are placed before 12pm. Delivery service operates Monday to Friday. Saturday deliveries are available on request at an additional charge, Please contact our office for details.
Our standard delivery service is made to the 'kerb side' due to insurance guidelines so please arrange for adequate help to off load. Your delivery could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restriction, it is within a “Red route” or there are time zone restrictions for examples; please inform us at the time of order to discuss alternative delivery options.
Deliveries are made on your requested day from approximately 8.00 am to around 6.00 pm. Unfortunately requests for an E.T.A (Estimated Time of Delivery) are at the courier’s discretion. If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available, you will be liable for any additional costs incurred for redelivery. Deliveries are charged at £65.00 minimum or £0.65 per kg, whichever the greater.
Best4Amtico.co.uk has teamed up with reliable delivery partners to ensure delivery service levels are maintained. It is important to check and sign for your order on arrival. If you are unfortunate to receive damaged, or there are missing, item(s) please make sure it is noted on the courier’s paperwork. We also suggest that you contact us direct as soon as possible to make sure we are aware of the problem. We cannot be responsible for any consequential losses. Therefore we advise against booking installers until all goods have been received and checked.
Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us.
If we are delivering to an alternative address to the billing address, meaning the address to where the payment card is registered, we are more than happy to accommodate. However, to enable us to action this request we do require proof of ID before the contract is agreed. Acceptable documents to prove your ID may include your Electric, Water or Gas bill, Council Tax statement or banking details. This list is not exhaustive but all documents do need to be reasonably current.
Other Information
Before you place an order it is important that you check the manufacturer’s specification details for suitability of their intended purpose. If you are unsure about the suitability of the goods then please ask us.
Best4Amtico.co.uk cannot guarantee the colour quality of images (These are only used for illustration purposes.) Therefore, it is recommended you view the product in person, Or via a sample which are available through our site.
Returns/cancellations – will not be accepted on this basis.
Opening times are 9.00 am to 5.00 pm Monday to Friday, and 9.30 am to 5 pm on Saturday.
Returns and Cancellation
Special orders or cut pieces at Best4Amtico.co.uk are NOT returnable. Once you have special orders or cut pieces, by themselves or accompanied with a larger purchase they, are NON returnable and NON refundable. Returns will NOT be accepted on all accessories and product overages not used.
We hope that you will be pleased with your purchase. However, you may cancel your contract at any time up to 7 working days after the day of delivery. (see above note regarding special orders) To do this, please write to us and we will be happy to refund or exchange your goods. We do reserve the right to refuse part order returns as set out above. If you wish to return any goods they must be complete, unused, and in "as new" condition.
If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. If you have opened any boxes to examine the product we recommend that you take care with the packaging and try not to damage it as it is specifically designed for the product. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge accordingly.
If you wish to cancel your order you must return the goods to us at your own expense. We will then refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not (e.g. FREE Delivery). Deliveries are calculated by weight and delivery location. Please be assured we work very closely with all delivery partners to maintain competitive delivery costs at all times. Deliveries are charged at £65.00 minimum or £0.65 per kg, whichever the greater.
All returns must be accompanied by a valid returns authorisation number which can be obtained from our office. You will need to return the goods back to us via your chosen courier and must be returned to:
"Goods In"
Units 1 & 2 Vernon Industrial Estate,
Newbridge Lane,
Stockport,
Cheshire.
SK1 2NQ
Manufacturing Fault claims
To avoid unnecessary delays and inconvenience to you it is important to check each item before installation to make sure you have the right product and to check it is without fault or damage. If you are unfortunate enough to notice a fault before installation, please contact us as soon as possible. We will deal with the matter as soon as possible and in accordance with your legal rights.
Warranties
Each product has a different warranty which is often stated on the products detail page. If this information is not shown then please call us for more information. This does not affect your statutory rights as a consumer. Your invoice acts as your warranty. A compulsory fee of £75 is chargeable for all inspections carried out. This is an independent service and is refunded should it be confirmed as a manufacturing fault. It is the responsibility of the customer to ensure that materials supplied are fitted correctly. We can provide full installation details if required.
All prices are subject to VAT at the current rate